Return Policy
At LugHandbags.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
Returns & Exchanges
You may return or exchange most items within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging with all tags attached.
How to Initiate a Return
- Visit our website and navigate to the Returns page.
- Fill out the return request form with your order details.
- Once your return is approved, you will receive instructions on how to proceed.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.
Non-Returnable Items
Certain items cannot be returned, including:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
For any further questions regarding our return policy, please reach out to our customer service team. We’re here to help!